Replacement policy

Replacements are available only for products that arrive damaged or when an incorrect product is delivered. These claims qualify for a replacement only, rather than a refund.
To support a claim, provide a clear, original, continuous unboxing video showing the parcel, shipping labels, and product. The video must be uncut and unedited.
Change-of-mind returns are not accepted.
Report damaged or incorrect products within 24 hours of delivery by emailing elvorparfums@gmail.com with your order number and unboxing video.
Only an incorrect product must be sent back for replacement. Customers arrange and pay for the return courier; the corresponding courier cost is provided as a discount coupon.
ELVOR PARFUMS pays the delivery charges for sending an approved replacement product to you.

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Replacement policy

Replacements are available only for products that arrive damaged or when an incorrect product is delivered. These claims qualify for a replacement only, rather than a refund.

To support a claim, provide a clear, original, continuous unboxing video showing the parcel, shipping labels, and product. The video must be uncut and unedited.

Change-of-mind returns are not accepted.

Report damaged or incorrect products within 24 hours of delivery by emailing elvorparfums@gmail.com with your order number and unboxing video.

Only an incorrect product must be sent back for replacement. Customers arrange and pay for the return courier; the corresponding courier cost is provided as a discount coupon.

ELVOR PARFUMS pays the delivery charges for sending an approved replacement product to you.